This virtual assistant (chatbot) is a conversational interface based on NLP (Natural Language Processing) that works in Facebook chatroom and mimics human conversations. It was developed and adapted for Knorr Argentina, with the aim of offering recipe alternatives based on ingredients that people had in the fridge.
An efficient solution to answer customer inquiries 24/7.
The system responses are automated according to frequently asked questions and are improved with the number of interactions. The system is used to boost sales, carry out marketing campaigns and capture leads (obtain data from prospective clients), among other functions.
Moreover, the texts are personalized based on the style and identity required.